Making Connections With Your Customers Is What Direct Marketing Is All About

Those who are enthusiastic about direct marketing are constantly going on about how there is a huge opportunity to connect with possible customers through the internet. And you know what? They are absolutely correct. Being able to communicate with people through the web is quickly, and rather cheap. Also, there are multitudes of people online at any given point in time.

However, there is something these enthusiasts are holding back.

It can be a difficult process. Not only do you have to be able to reach the right people, you also have to reach them in the right way-you have to be able to engage them and have them take action. That’s how you connect with them.

People are influenced by their emotions. This is something that has always been true, and always will be true. Even though the tools of communication have changed (telephone, television, print, radio,fax, email, etc.), that does not mean that the nature of humans has changed. For many years, marketers have known that decisions people make have a lot to do with their emotions, and then they try to justify their decisions by using logic. This is always true, even if it’s a business decision or a personal decision.

The challenge is this: In terms of emotion, the internet is not the place to be. It is a great place for making informative posts, but most businesses need to do a better job of targeting emotions online.

This doesn’t mean you have to go crazy with emotion in your communications online. The end result isn’t (necessarily) to make people cry or laugh or get mad. But if you are attempting to get people to pay attention to you and to make some kind of decision, you need to target their felt needs. They are not going to your site only to get information (although they may believe they are). They are visiting your site because they want something or because they have an issue that they are hoping you can solve.

If you can make you viewers believe that you understand their problem, that’s half the battle. If you can then illustrate to them that you have a solution to their problem, you’ve got them on the hook. The only chore remaining is to work out the terms that would make a fair agreement.

Are you only talking to your customers or are you actually connecting with them?

Think about when you are the customer. What is it that really helps you to connect with someone on the internet? We would love to hear from you!